To track my Amazon order, sign in to Amazon, go to Your Orders, and click Track Package next to the relevant order. The tracking page shows your current status, carrier name, and estimated delivery window in real time.
Track Your Amazon Order Right Now — 3 Steps
Most people only need this section.
Step 1 – Sign In and Go to Your Orders
Head to Amazon.com and sign in. Click your account name at the top right, then select Your Orders from the dropdown.
Step 2 – Click "Track Package" Next to Your Order
Find the order you want to follow. If the item has shipped, a Track Package button appears next to it. Click it.
Step 3 – Read Your Live Tracking Status
You'll land on a tracking page showing the current status, carrier name, and estimated delivery window. If Amazon Logistics is handling delivery, this is the only place that status is accurate — it won't show correctly on UPS or USPS websites.
Note: Since 2021, Amazon requires you to be signed in to view tracking updates. Guest tracking is no longer available.
How to Track Your Amazon Order on the Mobile App
The Amazon Shopping App (available on iOS and Android) is often faster than the website for same-day delivery checks.
Tracking via the Amazon Shopping App
- Open the app and tap the menu icon (three lines, bottom right)
- Tap Your Orders
- Select the order you want to check
- Tap Track Package
The app shows a simplified visual progress bar that many users find easier to read than the full website view.
How to Turn On Amazon Delivery Notifications
Notifications are off by default. To switch them on:
- In the app, go to Account → Notification Preferences
- Enable Shipment Notifications for email, SMS, or push alerts
Push notifications from the app tend to update faster than email confirmations — especially on delivery day.
Amazon's Live Map Tracking — What It Is and How It Works
On the day of delivery, Amazon Logistics orders often show a live driver map — similar to a food delivery tracker. It appears automatically in the app or on the tracking page once the driver starts their route.
When Does the Live Driver Map Appear?
The map only shows for orders delivered by Amazon Logistics (AMZL) — not UPS, USPS, or FedEx. It typically activates a few hours before delivery, not the night before. Amazon has been rapidly expanding its own delivery infrastructure, which is what makes real-time map tracking possible for an increasing number of orders.
What to Do If the Map Does Not Load
Refresh the tracking page after 30 minutes. Not all Amazon Logistics routes trigger the map feature — it depends on the delivery station and region. Absence of the map does not mean there's a problem with your order.
What Every Amazon Tracking Status Actually Means
Amazon uses simplified status labels that don't always match what the carrier's own website says. That's intentional — Amazon translates carrier language into plain terms.
|
Tracking Status |
What It Means |
What You Should Do |
|
Order Received |
Amazon confirmed your order |
No action needed |
|
Preparing for Shipment |
Being packed, not yet with carrier |
Wait |
|
Shipped |
Handed to carrier |
Track via Amazon or carrier site |
|
Out for Delivery |
On a delivery vehicle today |
Be available or check app |
|
Arriving Today |
Amazon Logistics same-day window |
Monitor live map on app |
|
Delivery Attempted |
No safe drop spot or no one home |
Check for delivery notice |
|
Delivered |
Carrier marked as delivered |
Check surroundings first |
|
Delayed |
Unforeseen hold in transit |
Wait 24–48 hrs, then contact Amazon |
The gap between "Shipped" and "Out for Delivery" is commonly misunderstood — packages can sit at a regional hub for 1–2 days without any status change. That's normal bulk carrier processing, not a problem.
Understanding Your Estimated Delivery Date
How Amazon Calculates Your Estimated Delivery Date
Amazon calculates estimated delivery by adding the carrier's transit time to the shipping date. Transit time is counted in business days — weekends and public holidays don't count unless Amazon specifically offered weekend delivery at checkout.
What to Do If Your Estimated Delivery Date Has Passed
If the date has passed and tracking hasn't updated:
- Wait one additional business day — most packages arrive within 24–48 hours of the estimated date
- If nothing has changed after 48 hours, contact Amazon Customer Service directly
- Do not contact the carrier first — Amazon is the correct starting point for orders fulfilled by Amazon
Which Carrier Is Delivering My Amazon Package?
Amazon uses several carriers depending on your location, order size, and delivery speed. The carrier name appears on your tracking page once the order ships.
|
Carrier |
Tracking Number Format |
Where to Track |
|
Amazon Logistics (AMZL) |
Starts with TBA |
Amazon Orders page only |
|
UPS |
Starts with 1Z + 16 digits |
ups.com or Amazon |
|
USPS |
22-digit number |
usps.com or Amazon |
|
FedEx |
12 or 15 digits |
fedex.com or Amazon |
|
DHL |
10 digits |
dhl.com or Amazon |
|
China Post |
LX / RX / UX + 9 digits + CN |
Amazon Orders page |
Important: Amazon Logistics tracking numbers starting with TBA only work inside Amazon's own system. Entering a TBA number into UPS or USPS will return no results — that's expected behaviour.
How to Track My Amazon Order Without a Tracking Number
Not every order comes with one. Here's what to do instead.
Use Your Amazon Order Number
Your order number (formatted like 123-0000000-0000000) appears in your confirmation email and on the Your Orders page. For most standard orders, entering this on the Amazon tracking page pulls up the same information as a tracking number.
Use the Link in Your Shipping Confirmation Email
Amazon sends a shipping confirmation email with a "Track your package" link. Clicking it takes you directly to the tracking page without needing a separate tracking number — especially useful for Amazon Logistics shipments.
Tracking a Gift Order Sent to Someone Else
If someone bought an item for you, ask them for either the tracking number or the Amazon order number. The sender retains tracking access through their own account.
Amazon Locker and Pickup Point Tracking
If you chose an Amazon Locker or designated pickup point at checkout, tracking works slightly differently.
How to Check If Your Order Is Ready for Pickup
When the package arrives at the Locker, Amazon sends an email and push notification with a 6-digit pickup code. You can also check status via Your Orders → Track Package, which will show "Ready for Pickup" when available.
What Happens If You Miss the Pickup Window
Amazon Locker orders are held for 3 calendar days. If uncollected, the package is returned to Amazon and a refund is issued automatically — no need to contact support.
Amazon Tracking Not Working? Fix These Common Problems
|
Problem |
Likely Cause |
What To Do |
|
Tracking number not activating |
Not yet scanned by carrier |
Wait 24–48 hours |
|
Status stuck on "Shipped" for days |
Carrier delay or hub processing |
Wait 48 hrs, then contact Amazon |
|
USPS or UPS number not recognised |
Mail forwarder handoff pending |
Wait 48 hrs before escalating |
|
Shows "Delivered" but nothing received |
Early scan or possible misdelivery |
Wait until 8pm, then escalate |
|
No tracking number from seller |
Seller didn't provide one to Amazon |
Contact the seller first |
|
Tracking not updating for 4+ days |
Possible loss in transit |
Contact Amazon after 48 hrs |
Carriers generally flag parcels as scanned within 24 hours of pickup. If 48 hours have passed with no movement, that's when it's worth acting — not before.
When to Contact Amazon vs. the Carrier
The general rule: start with Amazon unless it's purely a delivery scheduling issue.
|
Situation |
Who to Contact |
|
Tracking not updated after 48 hrs |
Amazon Customer Service |
|
Delivery attempted, need to reschedule |
Carrier directly |
|
Package lost in transit |
Amazon Customer Service |
|
Delivered but not received (after 48 hrs) |
Amazon Customer Service |
|
Wrong address entered on order |
Amazon Customer Service |
|
Signature required, need a new time slot |
Carrier directly |
What Happens If Your Amazon Package Is Undeliverable
Common Reasons a Package Is Returned
- Address format not recognised by the carrier
- No safe location to leave the package
- Three failed delivery attempts with no signature
- Package damaged during transit before delivery
Refund Timeline for Undeliverable Packages
When a package is returned as undeliverable, a full refund — including any shipping charges — is issued automatically. Refunds typically process within 3–5 business days of the package returning to Amazon's facility. No claim needs to be opened.
Conclusion
To track my Amazon order, go to Your Orders, click Track Package, and check the live status. Use the mobile app for same-day updates and live map tracking. If something looks wrong, wait 48 hours before contacting Amazon — most delays resolve on their own.
Frequently Asked Questions
Can I track an Amazon Prime order differently from a regular order?
No. Prime orders follow the same tracking process — go to Your Orders and click Track Package. The only difference is Prime delivery tends to be faster, not tracked differently.
Why does my Amazon order show no tracking information?
Some sellers don't provide tracking numbers to Amazon, especially for low-cost items. Standard international shipments are also sometimes untracked. Check back after 48 hours.
Can I track an order someone else bought for me?
Yes. Ask the buyer for the tracking number or Amazon order number (formatted like 123-0000000-0000000) and enter it on Amazon's tracking page.
What do I do if my package shows delivered but I received nothing?
Check around your property and with neighbours first. Wait until 8pm on the delivery day. If still missing, contact Amazon Customer Service — not the carrier.
Can I track my Amazon order without logging in?
No. Since 2021, Amazon requires you to be signed in to access tracking updates. There is no guest tracking option.
